Terms of Use
Welcome to HAIER LECHUANG WUJIE PHILIPPINES INC.
These Terms of Use ("Terms") govern your use of the website located at www.candyhome.com/ph (the "Website"), which is owned and operated by HAIER LECHUANG WUJIE PHILIPPINES INC, a company duly registered under the laws of the Republic of the Philippines (referred to as "we," "us," or "Our Company").
By accessing, browsing, or using this Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use or access this Website.
1. General Conditions and Acceptance of Terms
1.1 Scope: These Terms apply to all users of the Website, including without limitation users who are browsers and users accessing after-sales support, warranty information, and product specifications.
1.2 Amendments: We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.
1.3 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without reference to its conflict of laws rules. You agree to submit to the exclusive jurisdiction of the competent courts of Manila for any disputes arising under these Terms.
2. Website Purpose and Product Information
2.1 The primary purpose of this Website is to provide after-sales support, warranty claims processing, and technical information regarding products sold by Our Company. This Website is not an e-commerce platform; products posted herein are for informational and specification purposes only. No prices, ordering, or sales transactions are conducted through this Website.
2.2 By using this Website, you represent that you are at least the age of majority in the Philippines (18 years old).
2.3 We strive to be as accurate as possible in describing our products (appliances) for informational purposes. However, we do not warrant that product descriptions, colors, technical specifications, or other content on the Website are wholly accurate, complete, reliable, current, or error-free.
In compliance with the Consumer Act, all household appliances displayed on this Website that require mandatory certification bear the appropriate Philippine Standard (PS) Mark or Import Commodity Clearance (ICC) Sticker, as required by the Department of Trade and Industry – Bureau of Philippine Standards (DTI-BPS).
3. Account Registration and Security
3.1 You may be required to register an account to access certain after-sales features of the Website, such as warranty registration or repair tracking. You agree to provide current, complete, and accurate registration information.
3.2 You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your password or account.
3.3 You agree to indemnify Our Company for all claims, losses, and damages arising from the actions of any person accessing the Website using your login details, whether authorized by you or not.
4. Warranty, Repair, and Claims Procedure (RA 7394)
4.1 Statutory Warranties We honor the legal warranties provided under the Civil Code and the Consumer Act in relation to our products. Specific product warranty periods are provided by the manufacturer and are clearly disclosed on the product documentation.
4.2 This Website provides a channel for initiating after-sales claims for products covered under warranty:
· If a product is found to be defective or to have a factory defect during the warranty period, you have the right to request either Repair, Replacement, or Refund depending on the circumstances, as provided by the Consumer Act.
· "No Return, No Exchange" on Defective Goods is Prohibited. We do not enforce a "No Return, No Exchange" policy for products found to be defective or not conforming to the warranty.
· To initiate a warranty or repair claim, you must notify us within the period specified by the product warranty. All claims must follow the detailed procedure outlined on this Website or in our separate www.candyhome.com/ph.
5. Intellectual Property Rights
5.1 Ownership All content on the Website, including but not limited to text, graphics, logos, images, product names, trademarks, and service marks (the "Content"), are the property of Our Company or its licensors and are protected by Philippine and international copyright, trademark, and other intellectual property laws.
5.2 Limited License You are granted a limited, non-exclusive, non-transferable right to access and use the Website and its Content for your personal, non-commercial use only, related to viewing product information and accessing after-sales services. You may not reproduce, modify, distribute, or otherwise exploit any Content without our prior written consent.
6. Prohibited Uses and User Conduct
You are prohibited from using the Website or its content: (a) for any unlawful purpose, including violating any Philippine law, ordinance, or regulation (e.g., Cybercrime Prevention Act of 2012); (b) to violate our intellectual property rights or the intellectual property rights of others; (c) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (d) to upload or transmit viruses or any other type of malicious code; or (e) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet.
7. Data Privacy (Data Privacy Act of 2012)
Your submission of personal information through the Website (e.g., for warranty registration) is governed by our Privacy Policy. By using this Website, you acknowledge that you have read and agreed to our data processing practices as outlined in the Privacy Policy. We are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (RA 10173).
8. Limitation of Liability and Disclaimer of Warranties
The services provided through the Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, except for the express warranties provided for our products.
To the fullest extent permissible by Philippine law, our company, including its directors, employees, and affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the website, unless due to our gross negligence or willful misconduct.
9. Contact Information
Questions about the Terms of Use should be sent to us via email at support@candyhome.com